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TKK Electronics offers support and installation services for all rugged computing applications. Contact us using one of the methods provided below, or fill out the Support form and submit.

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888.968.6844

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117 W Walker St, #24
Milwaukee, Wisconsin 53204

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FAQ

Which rugged computer is right for me?

In the world of rugged computers there has been a shift in how we classify rugged computers and identifying that not all applications require super rugged capabilities. We have identified that there are applications that require less rugged capabilities, and some that require minimal rugged capabilities. In the past you had only a handful of options for rugged, semi rugged, or not rugged at all. That has changed drastically. The rugged laptop industry has created multiple rugged classifications to allow the end user to choose from a minimally rugged laptop, to an ultra-rugged laptop.

Ultra-Rugged:  Ultra Mobile small and portable, tablets and handheld.

  • Lightest weight
  • Water Resistant (IP65)
  • Highest MIL STD 810G Drop Rating
  • Can Operate in extreme weather conditions.
  • Covered Ports
  • Daylight and Sunlight Readable Displays
  • GPS Optional

Fully Rugged:  Greatest durability and rugged protection.

  • Sunlight Readable Display
  • HD Heater
  • Can Operate in extreme weather conditions.
  • Water Resistant (IP65)
  • Highest MIL STD 810G Drop Rating
  • Covered Ports
  • GPS Optional
  • Quick Release Hard Drive

Semi Rugged: Some Rugged Capabilities at a lower cost.

  • Daylight Readable Display
  • Larger Display Screen
  • Less Weight
  • Covered Ports
  • Quick Release Hard Drive
  • Shock Mounted Hard Drive
  • Lower MIL STD 810G Drop Rating

Business-Rugged

  • Lightweight
  • Larger screen
  • Shock Mounted Hard Drive
  • Spill Resistant Keyboard
  • Lower MIL STD 810G Drop Rating
What is the best way to mount a rugged computer?

Rugged Computer Mounts

It is without a doubt one of the most important aspect of owning a rugged computer, proper mounting. Proper mounting of the computer and it's accessories provides, protection to the computer, protection to the user, and even protection for persons outside the car. Standard features include security locks to avoid theft, rugged pole and dock components to minimize vibrations and rattle, and a sturdy mounting system to avoid having a projectile in the vehicle in the event of a crash.

We Recommend Havis Mounting Solutions

Havis is defining the mobile workspace by offering a complete line of products that maximize mobile worker productivity with comfortable solutions, built to the highest safety standards, with a focus on quality. Havis has a rich heritage dating back over 75 years in the public safety industry, and is now the largest mobile workforce equipment designer and manufacturer in the industry.

Using a broad range of intensive tests and listening to the users of our products, Havis products become safer, more comfortable to work with, and last longer in the field. Putting that all together increases your productivity, builds team satisfaction, and keeps your operating costs down.

Comfort — You're in that seat for hours. You need everything – computer, keyboard, screen, printer, control heads – within easy reach. And without straining your arms, back or eyes. Those tools need to be positioned out of the way quickly, easily and securely when necessary, too. Havis' systems deliver maximum physical comfort for your day's work. Our designs allow for an individual's REACH, RANGE and ANGLE.

Safety — We consider the little things like molded sides and edges to prevent minor injuries. And we handle the big ones, like ensuring our docking stations have a strong grip on your computer so it won't become a projectile in case of a crash. Havis tests its products to the highest standards. Like vehicle crash-testing, some of Havis' techniques have been adopted from other industries like our computer and automotive OEM partners. The auto industry is the leader in testing and we have chosen many tests for our products to undergo as well.

Quality — Your computer system is your life line to the home office. It needs to work reliably day-in and day-out in all sorts of real-life circumstances – slammed tops, coffee spills, power spikes, and more. And the last thing you need is for the system to shut down when you're on patrol, potentially hours from home base. Havis engineers its equipment to work the way you work, with strength and consistency.

Which in vehicle video solution should I choose?

We strongly recommend the Arbitrator 360

Imagine an accident requiring the jaws of life to get you out of your vehicle safely. Did your mobile computer also survive the crash -- without turning into a potentially lethal projectile? The answer to that question greatly depends on the docking station and mounting system installed in your vehicle. Havis docking and mounting solutions undergo rigorous testing, including 30MPH crash tests and air bag deployment simulations, to ensure that your Panasonic Toughbook computer remains securely docked during an accident. Havis offers a range of Toughbook Certified docking stations that are tested beyond the Toughbook standards, making them the safest and most reliable for rugged, mobile computing applications.

Since the release of the first version of the Arbitrator system from Panasonic, we have seen many companies come and go from the video marketplace. We often get asked, how do we decide what camera system is best for us. We have the following as suggestion when we consult with departments about their Video Evidence Capture Needs.

Check the manufacturer stability

Has the company made long term commitments to provide law enforcement a proper solution that is in line with DOJ regulation? Are they reinvesting in the upgrade of technology to make advancements for upcoming regulations? Do they have a solid history of providing the best solution for Public Safety applications such as the Panasonic Toughbook?

Who is building the product?

Panasonic is a Core Manufacturer. That means we engineered and assemble each of the arbitrator units. That means you get the best possible support in the event of any issues or when you need support.

How long has the company been in the video marketplace?

Panasonic has a Long History with high end camera/video products. Panasonic provides the equipment for broadcast cameras for CNN & Fox News, just to name a couple.

How does the manufacturer handle Post Sale Support?

Panasonic provides support both from the reseller as well as direct from Panasonic. You are NEVER alone if you need assistance.

How does the company's failures stack up?

At Panasonic we pride ourselves on the fact that we have less than 1% failure in the field of our Arbitrator system since its release over 7 years ago.

How easy is it to use?

Panasonic's system is super easy to use. An officer can be trained on how to use the system in 5 min. Most of the record functions are automatic, and it follows the SOP that it is given.

How safe will your evidence be?

We follow protocol to allow for Chain of Custody compliance. We have Audit Trail for ALL video Evidence. We track its creation and also its retention. It is tamper proof and validated every time it is created.

What is the real total cost of ownership?

With Panasonic's standard Warranty, post-sale support, dedication to upgrading and making improvements based on regulation, you will find that Panasonic provides the best overall Cost of Ownership.

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117 W Walker St, #24
Milwaukee, Wisconsin 53204
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888.968.6844